1. Getting Started
- Open dou.delivery/app and sign in with the credentials issued by DOU.
- Your market, default language, currency and time zone are configured when the company is created.
- Create contracts and projects first, then users, supervisors and drivers.
2. Driver Records
Open Drivers and select Add Driver. Enter identity, nationality, emergency, login and vehicle details. Assign a supervisor and a contract-linked project when available. Open a driver profile to update documents, vehicles, employment data or transfer the driver with a historical record.
3. Roles & Permissions
A supervisor is a restricted user inside the company dashboard and only sees assigned drivers. Create system administrators, operations, HR, accounting, viewer and project-manager users, then grant granular permissions for data, exports and document changes.
4. Attendance & Shifts
Drivers check in and out with GPS. The monthly report shows presence, absence, lateness and working hours. Payroll deductions shown by DOU are estimates and are not bank transfers or accounting transactions.
5. Documents & Compliance
Track identity, driving, vehicle, passport, insurance, inspection and work-permit expiry dates. Drivers upload images or PDFs for company review. Management receives expiry alerts and can approve or reject uploads.
6. Targets & Incentives
Define a monthly project target, the amount earned at target and the rate per excess order. Drivers log daily orders. Reports show remaining orders in red and exceeded targets in green.
7. Requests & Support Tickets
Operational requests include advances, shift changes, project transfers, maintenance and incidents. Support tickets appear in Driver Requests & Support. Company replies are visible to the driver under My Account.
8. Reports
Filter reports by date, project, nationality, city, supervisor, attendance or target status. Export daily achievements, targets, compliance and monthly attendance to CSV for Excel.
9. Driver App
Open dou.delivery/driver or download the Android APK. Drivers can check in, log orders, upload documents, review targets and estimated earnings, and submit leave, operational and support requests.
10. Subscription & Support
Subscription details show the active plan, capacity and renewal date. DOU records cash, bank or card payments and issues a receipt reference. Contact sales@dou.delivery.